ADEMCO VISTA-20HWse Troubleshooting Guide Page 1

VISTA-20HWSE2-PARTITIONEDSECURITY SYSTEMINSTALLATIONINSTRUCTIONS®Principal changes between the VISTA-20HWSE and theformer VISTA-20HW are indicated by

–10– Section 2. INSTALLING THE CONTROLThis section provides instructions for mounting the control cabinet, and installingthe cabinet lock (if used).

–11–Standard Phone Line ConnectionsThe wiring connections shown here are not applicable if the 4285 Phone Moduleis used. Refer to the 4285 Phone Modul

–12–b. Wire the other three terminals (Sync, Data, Com) on the 4300 transformer.Wires from these terminals must be connected to a 9-pin connector on t

–13– Section 3. INSTALLING REMOTE KEYPADSThis section lists the wired keypads that may be used and provides instructionsfor wiring and mountin

–14–3. Connect remote Keypads for Partition 1 to terminals 4, 5, 6, and 7 on thecontrol board, as shown in Figure 6.4. Connect remote Keypads for Part

–15–SUPPLEMENTARYPOWER SUPPLY+–CONTROLTERMINAL STRIPAUX AUX. DATA DATA – + IN OUT4567IMPORTANT:MAKE THESE CONNECTIONSDIRECTLY TOSCREW TERMINALS ASSHOW

–16– Section 4. BASIC HARD-WIRED ZONES 1–8This section provides general information for the hard-wired zones in the system, plus specificinstructio

–17–Turning Off Fire AlarmSoundingYou can turn off Fire alarm sounding by pressing the OFF key on any keypad orother arming/disarming device in that p

–18–COMPATIBLE 4-WIRE SMOKE/COMBUSTION DETECTORS1412System Sensor, 4-wire ionization products of combustiondetector2412System Sensor, 4-wire photoelec

–19–Programming Hard-Wired ZonesEach zone must be programmed into the system using the *56 ZoneProgramming mode, which assigns characteristics that de

–2–RECOMMENDATIONS FOR PROPER PROTECTIONThe Following Recommendations For The Location Of Fire And Burglary Detection Devices HelpProvide Proper Cover

–20– Section 5. WIRED ZONE EXPANSIONThis section provides information regarding the use of expansion modules for expanding thenumber of wired zo

–21–Programming Wired Expansion ZonesEach zone must be programmed into the system using the *56 ZoneProgramming mode, which assigns characteristics th

–22–ÊÊSection 6.ÊÊÊÊRELAY OUTPUTS & POWERLINE CARRIER ÊDEVICESRelay/Powerline Carrier Device BasicsRelays and Powerline Carrier devices (ex. X-10

–23–BRN123456789 1011121234GRNDATA OUTTO CONTROLBLK(–) GROUNDRED(+) 12VYELDATA INFROMCONTROL4321TERMINATE EACHPROGRAMMED ZONEWITH 1000 OHM (1K)END-OF-

–24–Wiring Connections1. Splice one end of a 3-conductor cable to the wire ends of the 4142TR cablesupplied with the 4300 transformer.2. Connect the 4

–25– Section 7. 4285 PHONE MODULEThis section provides instructions for mounting and wiring the 4285 PhoneModuleInstalling the Phone ModuleGen

–26–Phone Module WiringThe 4285 is wired between the control panel and the premises handset(s). Itlistens for touch tones on the phone line and repor

–27–4285 WIRING NOTES:1. Wire the 4285 Phone Module exactly as shown, using a direct-connect cord and RJ31X jack.2. If Touch-tones are not heard when

–28–Programming the 4285 Phone ModuleThe system must be programmed for use with the 4285 Phone Module, includingassigning a phone code and selecting w

–29– Section 8. EXTERNAL SOUNDERSThis section provides a list of compatible sounders and connection information for an externalsounder.Compatible

–3– TABLE OF CONTENTSSection 1. GENERAL DESCRIPTION ...

–30–Sounder ConnectionsThe VISTA-20HWSE provides a 12 VDC output which can power external alarmsounders (bells or sirens, see compatible sounders lis

–31– Section 9. LONG RANGE RADIOGeneral InformationCheck availability of Models 7720 PLUS or 7820 long range radios.If output to long range radio

–32– Section 10. AUDIO ALARM VERIFICATION (AAV)UNITGeneral InformationAn Audio Alarm Verification (AAV) module, such as the Eagle 1241, is an ad

–33–TERMINALS ON CONTROLEARTHGROUND21 22 23 24 25➡1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16PREMISESANSWERINGMACHINE ANDPHONESANSWERING MACHINE▲TIP

–34– Section 11. FINAL POWER UPThis section provides information about final power-up procedures and battery size calculations.Earth Ground Conn

–35–Making the Battery Connections1. Use the battery standby formula (above) to select the appropriate battery forthe installation.Do not connect the

–36– Section 12. MECHANICS OF PROGRAMMINGThis section provides information on how to use the system's programmingmodes. It will enable you to

–37–3. If the number of digits that you need to enter in a data field is less than themaximum digits available (for example, the phone number field),

–38– Section 13.ZONE RESPONSE TYPE DEFINITIONSGeneral InformationYou must assign a zone type to each zone, which defines the way in which thesystem

–39–Type 0624-hour Silent AlarmThis zone type sends a report to the Central Station but provides no keypaddisplay or sounding. This zone type is usual

–4–Section 11. FINAL POWER UP ... 34Earth Gr

–40– Section 14. DATA FIELD DESCRIPTIONSDescriptions of System Data FieldsTHE BLANK PROGRAMMING FORM SHOULD BE USED TO RECORD THE DATA FOR THIS IN

–41–*29 OUTPUT TO LONG RANGE RADIO (No. 7720PLUS/7820) 0 If output to LRR is selected here, all messages that are programmed togo to the primary te

–42–*36 ENTRY DELAY 02 6| 0 6| 0 00-99 = entry delay time for each partition in secs. Part. 1 Part. 2The system will wait the time e

–43–For Fields *43, *44, *45, and*46:Enter digits 0–9; # +11=B; #+12=C; # +13=D; # +14=E; or #+15=F.Enter [*] as the fourth digit if a3-digit account

–44–Pager Report FormatOptions 6-9 send reports to the primary phone number and send reportsto a pager, which has its phone number entered as the seco

–45–TO PROGRAM SYSTEMSTATUS ANDRESTORE REPORTCODES(* 59 Ð* 76, & * 89)Report codes can be programmed using the interactive *56 Zone ProgrammingMo

–46–*60 TROUBLE REPORT CODEÊÊ(See box above) 0 | 0 This will be sent if a zone goes into trouble.*61 BYPASS REPORT CODEÊ (See box above) 0 |

–47–*89 EVENT LOG 80% FULL REPORT CODE 0 | 0 If an Event Logging selection is made in field *90, a message can be sentto the central station rece

–48–DOWNLOADINFORMATION(*94, *95)*94 DOWNLOAD PHONE NUMBERÊ | | | | | | | | | | | | | | | Enter up to 16 digits as f

–49– Section 15. ZONE PROGRAMMING (*56 Menu Mode)While in program mode, press *56 to enter Zone Programming MenuMode.Refer to the zone assignment tab

–5–Section 21. SYSTEM OPERATION ... 66Security Cod

–50–10 INPUT DEV: LP#AUX WIRE : 1Input Device (In): For the 8 built-in hardwired zones, the Input Devicetypes are automatically displayed

–51– Section 16. OUTPUT DEVICE PROGRAMMING (*80Menu Mode)Programming Options DefinedThe following will help you understand the programming of Output

–52–If a "SYSTEM OPERATION" is chosen (e.g., End of Exit Time),that operation will cause the device to activate as selected in"ACTION.”

–53–Programming Output Relays and Powerline Carrier DevicesWhile in program mode, press *80 to enter Output Device Menu Mode. Thismode is used to prog

–54–02 Start: PartAny Partition AEnter (if applicable) the partition number 1 or 2 (or 0 for any).Press the [*] key to continue.02 Stop: Zn ListNo Lis

–55– Section 17. ZONE LISTS (*81 Menu Mode)While in program mode, press *81 to enter Zone List Menu Mode. This modeis used to program zone lists for

–56–Section 18.ALPHA DESCRIPTOR PROGRAMMINGThis section provides instructions for programming alpha zone descriptors. This is recommendedfor systems u

–57–Summary Mode DisplayDefault Descriptor [S ZN 01 ZONE 01If a descriptor was not enteredpreviously for zone 1, the defaultdescriptor for zone 1 wi

–58–S ZN 01 BACKDOOR +Flashing Cursor if “6” ispressed (system ready fornext word). 9. Press Ò6Ó to accept the selectedÊÊword.ÊNOTE: If these

–59–Adding Custom Words (will not be annunciated by 4285 Phone Module)You can add up to 10 installer-defined words to the built-in vocabulary. Each of

–6–CONVENTIONS USED IN THIS MANUAL MAIN SECTION TITLES ARE SHOWN IN REVERSE TYPEBefore you begin using this manual, it is important that you under

–60–ALPHA VOCABULARY LIST(For Entering Zone Descriptors)NOTE: The list below is a revised vocabulary list which differs from earlier versions of the

–61– Section 19. REMOTE PROGRAMMING AND CONTROL (DOWNLOADING)General InformationThe VISTA-20HWSE can be remotely programmed from an IBM compati

–62–Remote Programming InformationThe downloading system can perform many functions when in communicationwith the control unit. Besides uploading and

–63– Section 20. SYSTEM COMMUNICATIONThis section provides an explanation of formats this system accommodates for reporting alarmsand other system

–64–The following describes each format in greater detail.3+1 and 4+1 Standard Formats Comprise a 3- (or 4-) digit subscriber number and a single digi

–65–Ademco Contact ID Reporting takes the following format:CCCC Q EEE GG ZZZwhere: CCCC = Customer (subscriber) IDQ = Event qualifier, where:E = new

–66–ÊÊÊSection 21. SYSTEM OPERATIONSecurity CodesInstaller CodeThe installer programs the 4-digit Installer Code initially as part of theprogramming

–67–Keypad FunctionsGeneral Information Note that if you enabled QUICK ARM for the partition (field *21), the [#] key canbe pressed instead of enterin

–68–Panic Keys There are three panic key pairs or (on some keypads) lettered keys that, ifprogrammed, can be used to manually initiate alarms and send

–69–Trouble Conditions(See Troubleshooting Guide also)General Information The word "CHECK" on the Keypad's display, accompanied by a ra

–7– Section 1. GENERAL DESCRIPTIONThe VISTA-20HWSE is a 2-partition control that supports up to 16 zones, using basic hard-wiredand wired expans

–70– Section 22. TESTING THE SYSTEMTest ProcedureAfter installation is completed, each partition of the Security System should becarefully tested,

–71– Section 23. TROUBLESHOOTING GUIDESYSTEMSYMPTOM POSSIBLE CAUSE REMEDY1. Low Battery message onkeypad.1. "Bat" or “System Lo Bat” (no

–72–CONTACTING TECHNICAL SUPPORTPLEASE,Before you call Technical Support, be sure you:¥ READ THE INSTRUCTIONS!¥ Check all wiring connections.¥ Determi

–73–REGULATORY AGENCY STATEMENTSUL NOTICE: This is a "Grade A" residential system.FEDERAL COMMUNICATIONS COMMISSION (FCC) Part 15 STATEMENTT

–74– Section 24. SPECIFICATIONS & ACCESSORIESSpecificationsVISTA-20HWSE SECURITYCONTROL1. Physical: 12-1/2" W x 14-1/2" H x 3&qu

–75–6127REMOTE KEYPAD1. Physical: 5-3/4" W x 4-3/4" H x 1" D (146mm x 121mm x 26mm)2. Electrical: Voltage Input: 12VDC; Current Drain:

–76–Accessories (Compatible Devices)No. 1321 16.5VAC, 25VA Plug-In TransformerNo. 4300 Powerline Carrier device Interface AC TransformerSounders Ademc

–77–INDEX1-minute delay ... 341011BE12M ...

–78–Disarmed, Not Ready ... 67Disarming ...

–79–SMARTMODEM 1200 ... 61Sounders ...

–8–Security Codes• One installer code for entire system (user 1)• One Master code for each partition (user 2)• 12 secondary user codes for each partit

–80–Ð NOTES Ð

–81–Ð NOTES Ð

–82–WARNINGTHE LIMITATIONS OF THIS ALARM SYSTEMWhile this System is an advanced design security system, it does not offer guaranteed protection agains

–83–BLKREDGRNYELAUX. POWEROUTPUT10.5-13.8VDC600mA MAX.INTERRUPTSFOR FIREALARM RESETNOTE:KEYPAD(S) CURRENT (INBOTH PARTITIONS)AND ALLOTHERDEVICESDRAWIN

N7526-2V2 8/97ADEMCO LIMITED WARRANTYAlarm Device Manufacturing Company, a Division of Pittway Corporation, and its divisions, subsidiaries andaffili

–9–Optional Long Range Radio• Allows all messages that have been programmed to go to the primarytelephone number to be reported additionally to a 7720